FixIt Platform Terms and Conditions

Version: 2026-08-01

Effective from: 1 August 2026

This is a translation of the Czech legal source. If the translations differ, the Czech version prevails to the extent permitted by mandatory law.

I. Who we are and what these Terms cover

1. Operator

The FixIt Platform is operated by:

FixIt.app s.r.o.

• Company ID: 23725681
• Registered office: Choratická 2734/6, Záběhlice, 141 00 Prague 4, Czech Republic
• Registered in the Commercial Register maintained by the Municipal Court in Prague, file No. C 431892
• General contact: info@fixit.app
• Legal and DSA contact: legal@fixit.app
• Telephone: +420 702 140 894

Referred to as “FixIt”, the “Operator”, “we” or “us”.

2. Scope

These terms and conditions (the “Terms”) govern:

1. use of the FixIt website, mobile application and related services (the “Platform”);
2. creation and administration of user accounts;
3. intermediation of jobs between customers and independent traders;
4. jobs for which FixIt is the direct service supplier and performance is secured through its worker; and
5. payments, fees, documents, reviews, content and dispute handling on the Platform.

The employment relationship between FixIt and a worker engaged under a DPP or DPČ agreement is governed by the relevant employment agreement and the separate Worker Cooperation and Privacy Terms. These Terms do not replace an employment contract or agreement.

3. Definitions

Customer means a natural or legal person requesting or ordering a service through the Platform.

Consumer means a Customer entering into a contract with a trader outside their business, trade or profession.

Independent Provider means a natural or legal person carrying on business under a Czech Company ID (IČO) who offers services in its own name, on its own account and responsibility. It may also be a company represented on the Platform by its worker.

FixIt Worker means a person employed by FixIt under a DPP or DPČ agreement who may perform only jobs made available on FixIt’s employment rail.

Job means a Customer’s request for a specific service submitted on the Platform.

Service Contract means the contract for performance of a specific Job. Depending on the Job rail, the Customer enters into it either with FixIt or with an Independent Provider.

Platform Fee means FixIt’s remuneration for intermediation, operation of the Platform or payment processing. The payer and calculation method differ by Job mode.

II. FixIt’s two roles and identification of the supplier

4. FixIt as direct supplier

FixIt is the direct service supplier only where the Job detail expressly states before acceptance or confirmation that:

• the Job will be performed by a FixIt Worker on FixIt’s employment rail; and
• FixIt.app s.r.o. is the supplier to the Customer.

Under the current model, this applies to selected smaller MARKETPLACE QUICK (“QUICK”) Jobs. In that case, FixIt:

• enters into the Service Contract with the Customer in its own name;
• determines which eligible FixIt Worker is offered the Job;
• organises the work and is responsible to the Customer for its performance;
• receives the Customer’s payment;
• issues the document in its own name; and
• pays the FixIt Worker through payroll.

The Customer orders the result described in the Job, not labour. The Customer is not the employer or user of the FixIt Worker, does not schedule their working time and must not assign work outside the accepted Job. The Customer may clarify the requested result, site conditions and safety information. Instructions amounting to organisation of an employee’s work belong to FixIt.

5. FixIt as intermediary

Where the Job detail identifies an Independent Provider as the supplier, FixIt supplies an online marketplace and technological, communication or payment tools. The Service Contract is entered into directly between the Customer and the named Independent Provider.

The Independent Provider is responsible in particular for:

• professional, proper, safe and timely performance;
• required licences, qualifications, insurance and its workers;
• information about the service and its offer;
• statutory supplier duties, including complaints and Consumer rights; and
• taxes and accounting relating to its service.

FixIt remains responsible for its own obligations, in particular operation of the Platform, proper performance of any service promised by FixIt itself, and liability which cannot be excluded by law.

6. How the Customer identifies the contracting party

Before a binding acceptance or order, the Platform states whether the supplier is:

1. FixIt.app s.r.o. on the QUICK employment rail; or
2. a specific Independent Provider, together with its trader status and available identification details.

Where a QUICK Job is available to both rails, the accepted offer determines the supplier. The supplier details in the confirmed Job and tax document take precedence over a general mode description.

FixIt does not offer a separate rail on which a non-trading individual supplies services independently to a Customer. A non-trader may perform work only as a duly onboarded FixIt Worker if all employment and product conditions are met.

III. Job modes

7. MARKETPLACE QUICK

QUICK is a smaller, one-off Job with a specifically defined result, estimated duration and fixed price.

Depending on availability and eligibility, QUICK may be accepted by:

• a FixIt Worker — FixIt is the supplier to the Customer; or
• a worker of an Independent Provider — that Independent Provider is the supplier.

A FixIt Worker may accept only a QUICK Job in a category approved by FixIt for the employment rail. They cannot accept REALTIME, SCHEDULED or MARKETPLACE PRO.

8. REALTIME

REALTIME is an urgent Job intended for rapid acceptance by an available worker of an Independent Provider. The Platform identifies eligible and available providers in the relevant area and offers the Job to selected candidates. The active workflow will normally start when the first eligible offer is accepted.

The supplier is always the named Independent Provider, not a FixIt Worker.

9. SCHEDULED

SCHEDULED is a Job for a pre-selected appointment. Acceptance of an offer or confirmation of the appointment creates a contract between the Customer and the named Independent Provider.

10. MARKETPLACE PRO

MARKETPLACE PRO (“PRO”) is a tender process for larger or more complex projects. Independent Providers may submit offers and the Customer selects a provider.

In the current version:

• FixIt intermediates publication, communication and offer selection;
• the Service Contract is between the Customer and the selected Independent Provider;
• the parties agree the price, scope, changes, deposits and timetable directly;
• payment takes place off-Platform directly between the parties; and
• the Independent Provider issues the service invoice off-Platform.

FixIt does not hold PRO funds in escrow, create a payment order for project performance or charge a commission on the completed PRO project price.

If FixIt offers paid membership unlocking selected PRO features, the price, billing period, any automatic renewal and cancellation method will be displayed before a separate binding membership order. Registration or submission of an ordinary offer does not create a paid subscription without an express order.

IV. Account, eligibility and verification

11. Account creation and use

A verified email address or a supported sign-in method may be sufficient for basic registration. Additional information is collected according to the function and role used.

The User must:

• provide truthful, current and complete information;
• protect access to the account;
• not transfer the account to another person;
• promptly report suspected misuse; and
• use the Platform in accordance with law and these Terms.

12. Age and authority

A Customer must have full legal capacity or act within the scope permitted by law, where applicable with the consent of a legal guardian.

A person acting for a legal entity or trader represents that they are authorised to do so.

Special rules apply to FixIt Workers. A worker under 18 may enter into a supported employment relationship only if they are at least 15, have completed compulsory education and meet all other legal, safety and product conditions. Certain work categories are unavailable to minors.

13. Verification of Independent Providers

An Independent Provider may be required to supply, in particular:

• name, Company ID, registered office and legal form;
• business and professional licences;
• details of persons authorised to act for the company;
• VAT status and invoicing information;
• payment account and completion of Stripe Connect KYC; and
• further information required for safety, fraud prevention or legal compliance.

FixIt may verify information through ARES, public registers, Stripe Connect or other proportionate means.

14. Verification of FixIt Workers

A FixIt Worker completes a separate employment onboarding process, identity verification and a DPP or DPČ agreement. FixIt may use Bank iD or another available lawful method. Details are set out in the Worker Terms and Privacy Policy.

V. Creation and performance of a Job

15. Submitting a Job

The Customer must provide a truthful and sufficiently specific description of the requested result, location, requested time, known risks and other information required by the Platform. The Customer must not conceal circumstances that could affect price, safety or feasibility.

Subject to the Privacy Policy, FixIt may analyse text, photographs and other materials using automated tools for categorisation, content checks, estimation and matching. Automated suggestions do not replace professional assessment of the actual conditions at the site.

16. Offers and formation of the Service Contract

Display of a profile, estimate or general availability is not itself a binding offer.

The Service Contract is formed at the point identified in the relevant flow as acceptance, selection or binding confirmation of an offer. Before that action, the Customer will see at least:

• the supplier’s identity;
• the main description and scope;
• the price or method of determining it;
• the Platform Fee and total amount if payment is processed through the Platform;
• the appointment or performance mode; and
• whether payment and invoicing take place through the Platform.

Where the scope or price must change at the site, the supplier must explain the change and obtain the Customer’s approval before performing additional paid work, unless immediate action is necessary to prevent damage and approval cannot reasonably be obtained.

17. Safety and cooperation

The Customer must provide safe and lawful access to the site, disclose known risks and provide reasonable cooperation. The supplier may refuse or stop work if the request is unsafe, unlawful, outside the agreed scope or requires a licence it does not hold.

VI. Ranking, recommendations and selection

18. REALTIME matching

Only workers of Independent Providers meeting the eligibility, category, public verified profile, availability and area requirements enter REALTIME matching.

Suitable candidates are ranked principally in this order:

1. primary or secondary service-category match;
2. current workload and availability;
3. a combined distance and rating score.

Within the combined score, distance has an approximate relative weight of 60% and average rating 40%. Category and workload priority are applied before the combined score. Location may be based on current location or a verified work address, depending on data availability.

The Job may be offered to several highest-ranked candidates and is won by the first eligible candidate to accept it. Acceptance by a busy worker may place the Job in their queue.

19. Marketplace and offers

Marketplace Jobs can be filtered and sorted, for example, by distance, publication date, price or other controls available on the screen.

Where the Platform labels an accepted offer as “Best Match”, it uses:

• offer price with an approximate relative weight of 40%;
• provider rating with an approximate relative weight of 35%; and
• number of completed jobs with an approximate relative weight of 25%.

A lower price, higher rating and more completed jobs increase the score. Best Match is a Platform recommendation; the Customer retains the final choice.

Independent Providers and FixIt Workers cannot currently buy a higher position in these rankings. Any future advertising or paid promotion will be clearly labelled and separated from organic ranking.

VII. Prices, fees and payments

20. Price display

Amounts are displayed in Czech crowns unless another currency is stated. Consumer prices include applicable taxes and compulsory charges where they can be determined in advance.

Before binding payment confirmation, the Platform displays the work price, Platform Fee, any tip and the total amount.

Current rates and examples are available on the Fees and commissions page. The rate and amount displayed before binding confirmation of the specific Job are decisive. A rate change is not applied retroactively to a confirmed Job.

21. QUICK

The Customer pays the fixed QUICK price displayed before confirmation.

For a QUICK Job performed by an Independent Provider, the Platform Fee is deducted from the provider amount. The default tiered rate is 15% of the part up to CZK 5,000 and 10% of the part above CZK 5,000; this fee is uncapped.

For a QUICK Job performed by a FixIt Worker, the full price is FixIt’s revenue for the service supplied to the Customer. The FixIt Worker’s remuneration is employment remuneration determined and paid by FixIt, not a commission paid by the worker.

22. REALTIME and SCHEDULED

The Independent Provider sets or confirms the work price. The Platform Fee is added to that price and paid by the Customer. The Provider is entitled to the work price it confirmed.

The fee is tiered according to the mode and basis displayed before confirmation. It is capped at CZK 2,430 per Job. Current band rates are shown on the Fees and commissions page.

23. Tips

Tips are voluntary. FixIt does not charge a Platform Fee on a tip; 100% is intended for the relevant worker or provider, subject to statutory tax and payroll processing.

24. Payment processing

On-Platform payments are processed by Stripe Payments Europe, Ltd. and related companies. Payment data entered in the payment interface is processed by Stripe; FixIt does not store full card numbers.

For Independent Providers, payment may be routed via Stripe Connect to the provider account after the applicable fee is deducted or added. On the QUICK employment rail, payment is received into FixIt’s account.

Payment may be authorised, reserved or charged at the point stated in the relevant order flow. If payment fails, FixIt may request correction of the payment method and restrict further paid functions until payment.

PRO payments take place off-Platform and the parties are responsible for their agreed payment method.

VIII. Documents

25. Jobs paid through the Platform

For an Independent Provider’s Job, FixIt may issue a tax document in the provider’s name and on its behalf under a written mandate pursuant to Section 28(7) of the Czech VAT Act. The Independent Provider remains the supplier and the person responsible for the accuracy of its supplier data.

On the QUICK employment rail, FixIt issues the document in its own name because it is the service supplier.

Where available, the document is emailed and made available in the account in PDF and ISDOC formats. A payment receipt is not itself a tax document. Following a relevant refund, the supplier or FixIt issues the appropriate corrective document where required by law.

26. PRO

For a PRO Job, the selected Independent Provider invoices the Customer directly. FixIt does not issue the invoice for the PRO project price.

IX. Cancellation, withdrawal, refunds and complaints

27. Cancellation

The ability to cancel a Job and its financial consequences depend on its status, work already performed, ordered costs and Consumer rights. Before binding cancellation confirmation, the Platform displays available consequences where they can be determined automatically.

Cancellation in the application is not the same as statutory withdrawal or a complaint. Statutory Consumer rights remain unaffected.

28. Consumer right of withdrawal

Where a Consumer enters into a distance Service Contract with FixIt or an Independent Provider who is a trader, the Consumer may generally withdraw within 14 days from conclusion without giving a reason, unless a statutory exception applies.

If the service is to begin before the period expires, it may begin only on the Consumer’s express request for early performance. If the Consumer withdraws after performance requested in this way has begun, the Consumer may be required to pay a proportionate part for performance already supplied, provided the Consumer was informed in advance. A request and notice that were not properly obtained and recorded cannot be inferred merely from the fact that performance began.

The right of withdrawal expires following full performance only where performance began with the Consumer’s prior express consent and the Consumer acknowledged that full performance would cause the right to be lost.

For urgent repair or maintenance at the Consumer’s designated location, the statutory exception applies only to work the Consumer expressly requested immediately. It does not automatically cover additional unrequested services or goods.

The Consumer may use the model form in the Appendix or make any other unequivocal statement. It must be sent to the supplier identified in the confirmed Job:

• for the QUICK employment rail, to legal@fixit.app or FixIt’s registered office;
• for an Independent Provider’s Job, directly to that Provider; FixIt support may facilitate delivery.

29. Refunds

A payment is refunded in particular where:

• the Job was validly cancelled and no entitlement to the price arose under the displayed conditions;
• the Consumer validly withdrew;
• a complaint or dispute was resolved by a full or partial refund;
• a duplicate or erroneous payment occurred; or
• a refund is required by law.

A request may be submitted through support. FixIt assesses it according to the contracting party, Job status and available evidence. Stripe refunds are normally returned to the original payment method; crediting time also depends on the bank or card issuer.

These Terms do not promise an automatic refund merely because of subjective dissatisfaction where the service was properly supplied and no other contractual or legal basis for refund exists.

30. Service complaints

Complaints must be made to the actual supplier identified in the confirmed Job and on the document:

• for the QUICK employment rail, to FixIt at info@fixit.app, legal@fixit.app or its registered office;
• for an Independent Provider’s Job, to that Provider using its published contacts.

The complaint should identify the Job, describe the defect, state when it was found, specify the requested remedy and include appropriate evidence. The supplier will confirm receipt and record the date, content and requested remedy.

A Consumer complaint will be resolved, including removal of the defect, and the Consumer informed no later than 30 days after submission unless the parties agree a longer period. The supplier will issue confirmation of the manner and date of resolution or written reasons for rejection.

FixIt may facilitate a dispute with an Independent Provider but does not thereby assume the Provider’s responsibility for the service.

X. Reviews and User content

31. Reviews

After completion, both parties may give a 1–5 star rating and text review. A review remains hidden until both parties have reviewed, but no longer than 14 days from completion; it is then revealed under the Platform rules.

Reviews must reflect genuine experience. False, threatening, discriminatory, obscene, advertising or unreasonably privacy-invasive reviews are prohibited.

32. Content licence

The User retains ownership of their content. By uploading it, the User grants FixIt a non-exclusive, royalty-free, worldwide licence to the extent necessary to operate, secure, moderate, display and promote the relevant offer or profile on the Platform. The licence lasts while content is published and afterwards to the extent required for backups, evidence, legal claims and statutory duties.

The User represents that they may lawfully use the content and that it does not infringe third-party rights.

33. Prohibited content and conduct

The following are prohibited in particular:

• illegal, fraudulent, unsafe or misleading content;
• discrimination, threats, harassment and hateful content;
• infringement of intellectual property or privacy;
• disclosure of another person’s sensitive information without legal basis;
• circumvention of security, payment, identity or reputation controls;
• review manipulation, fake Jobs, spam and unauthorised advertising; and
• use of the Platform for activities without the required licence.

XI. Moderation and the Digital Services Act

34. Notices of illegal content

Specific content believed to be illegal may be reported to legal@fixit.app or through a reporting tool where available for that content.

A notice should include:

1. a sufficiently substantiated explanation of why the content is believed illegal;
2. its exact electronic location, such as a URL or profile, Job or message ID;
3. the notifier’s name and email unless a statutory exception applies; and
4. a good-faith statement that the information is accurate and complete.

Where an electronic contact is supplied, FixIt will acknowledge receipt and inform the notifier of the decision and available redress where required by law.

35. Decisions on content and accounts

FixIt may remove or restrict content, reduce its visibility, reject publication, restrict a feature, suspend or terminate an account where content or conduct violates law, these Terms or Platform safety.

FixIt considers the nature, seriousness and consequences of the violation, frequency, intent and affected rights. Automated tools may support detection and initial classification; serious or disputed cases may be referred for human review.

FixIt provides the affected User with a specific statement of reasons to the extent required by law, unless prevented by a statutory exception, safety or an ongoing investigation.

36. Appeal

A User may appeal a moderation decision at legal@fixit.app, generally within 14 days after notice. The appeal must identify the decision and explain the disagreement. Other remedies under law remain unaffected.

FixIt’s DSA contact point for users and authorities is legal@fixit.app. FixIt publishes transparency reports and other information only to the extent and within the time limits actually applicable to it under the DSA.

XII. Availability, liability and damages

37. Platform availability

FixIt seeks to operate securely and reliably but does not guarantee uninterrupted availability. The Platform may be temporarily restricted due to maintenance, security, an authority’s action, supplier outage or an event outside FixIt’s reasonable control.

Price, arrival-time and duration estimates, automated categorisation and recommendations are informative unless expressly confirmed as binding terms of the Service Contract.

38. FixIt’s liability

FixIt is liable:

• for a service where FixIt is identified as the supplier;
• for breach of its own contractual and statutory obligations; and
• for damage which cannot validly be excluded or limited under mandatory law.

For an Independent Provider’s Job, FixIt is not responsible for the Provider’s professional performance, defects, delay or damage merely because it intermediated contact or payment. This does not apply where damage was caused by FixIt’s own breach.

Nothing in these Terms excludes or limits liability for intentional or grossly negligent harm, harm to a person’s natural rights or Consumer rights which cannot be contractually limited.

39. User liability

The User is responsible for damage caused by a breach of these Terms or law. The User is not liable for indirect or unforeseeable damage beyond the extent provided by law.

XIII. Suspension, termination and account deletion

40. Restrictions by FixIt

FixIt may proportionately restrict or suspend an account in particular in the event of:

• reasonable suspicion of fraud, misuse or a security incident;
• serious or repeated breach of the Terms;
• missing licence, verification or payment eligibility;
• risk to persons, property or the Platform; or
• a legal duty or binding authority order.

Where possible and safe, FixIt explains the reason, scope and available remedy in advance or without undue delay.

41. Account deletion request

A User may request deletion in account settings or at info@fixit.app. This does not always result in immediate erasure.

If the request is not gated, deletion or anonymisation is scheduled after a 14-day grace period, during which the User may cancel the request.

Manual review may be required in particular due to:

• an active employment relationship;
• an ongoing or disputed Job;
• an unsettled payment, debt, refund or complaint;
• ownership of a company account which must first be transferred or closed; or
• a duty to retain data or documents.

Deletion does not extinguish accrued claims, liability or statutory obligations. Accounting, tax, employment, security and evidentiary data may be retained on a restricted basis for the necessary period.

XIV. Privacy

Personal data processing is governed by the Privacy Policy. The current list of significant suppliers and recipients is on the Subprocessors page.

Additional rules for FixIt Worker data are contained in the Worker Terms.

XV. Changes to the Terms

42. Notice of changes

FixIt may reasonably amend the Terms, in particular due to changes in law, the product, business model, security or technology.

FixIt notifies registered Users of a material change by email or a durable Platform notice at least 30 days before it takes effect, unless law requires an immediate change or the change is exclusively beneficial to the User.

Where express consent is required, FixIt will request it. Continued use alone is not treated as consent where law or the nature of the change requires active acceptance.

A User who disagrees may stop using the Platform and request account deletion before the change takes effect, without affecting existing Jobs or statutory retention.

The Czech text is the source for translations. Previous versions are available on request at legal@fixit.app.

43. Transition to this version

This is the first publicly effective version of the Terms. It applies from 1 August 2026 to Users who accept it. Because the Platform was not in production for public Users before that date, no production accounts are being migrated from an earlier version of the Terms.

Each Job is governed by the version of the Terms accepted by the User before the Job was concluded, unless law provides otherwise.

XVI. Governing law and disputes

44. Governing law

These Terms are governed by Czech law. A Consumer is not deprived of mandatory protection under the law of their habitual residence where applicable.

Court jurisdiction is determined by law. These Terms do not restrict a Consumer’s right to bring proceedings before a court competent under mandatory rules.

45. Alternative consumer dispute resolution

If a Consumer dispute with FixIt cannot be resolved directly, the Consumer may apply for alternative dispute resolution to:

Czech Trade Inspection Authority

• Central Inspectorate – ADR Department
• Gorazdova 1969/24, 120 00 Prague 2
• www.coi.cz
• adr.coi.cz

For a dispute arising from an Independent Provider’s service, the other ADR party is that Provider rather than FixIt, unless the dispute concerns FixIt’s own obligation.

XVII. Final provisions

If a provision is invalid or ineffective, the remaining provisions remain in force. The invalid provision is replaced by a rule best reflecting its permissible purpose.

These Terms are the general Platform rules. Individually confirmed terms of a specific Job prevail unless contrary to mandatory law.

Appendix: Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

To: FixIt.app s.r.o., Choratická 2734/6, Záběhlice, 141 00 Prague 4, legal@fixit.app, or the Independent Provider identified as the supplier in the confirmed Job.

I hereby give notice that I withdraw from my contract for the following service:

• Job number or other identifier:
• Description of service:
• Date of conclusion:
• Consumer’s full name:
• Consumer’s address:
• Email or telephone linked to the account:
• Account number for refund, only where reasonably requested by the supplier:
• Date:
• Consumer’s signature, only if this form is sent on paper:

Last updated: 27 July 2026