Terms and Conditions

Effective Date: November 6, 2025

I. Introductory Provisions

1.1 Operator Identification

Platform Operator: FixIt App s.r.o. Company ID: 23725681 Headquarters: Prague, Czech Republic Email: legal@fixit.app Email: info@fixit.app Phone: +420 702 140 894

Registration: The company is registered in the Commercial Register maintained by the Municipal Court in Prague.

1.2 Subject Matter

These General Terms and Conditions (hereinafter "T&C" or "Terms") govern:

Use of the FixIt online platform (website and mobile application)
Rights and obligations of the Operator, Tradespeople, and Customers
Intermediation of services between Tradespeople and Customers

1.3 Legal Framework

These T&C comply with:

Act No. 89/2012 Coll., Civil Code
Act No. 634/1992 Coll., on Consumer Protection
Act No. 480/2004 Coll., on Information Society Services
EU Regulation 2022/2065 (Digital Services Act - DSA)
Act No. 110/2019 Coll., on Personal Data Processing

II. Definitions

Platform means the website www.fixit.app and the FixIt mobile application that enable connection between Tradespeople and Customers.

Operator means FixIt App s.r.o., which operates the Platform.

Tradesperson (Partner) means an individual or legal entity engaged in providing services (electrician, plumber, locksmith, painter, cleaner, etc.) who is registered on the Platform.

Customer means an individual or legal entity who orders services from Tradespeople through the Platform.

Consumer means a person who does not act within the scope of their business activity when concluding a contract (§ 419 of the Civil Code).

Order means a Customer's request for a specific service published on the Platform.

Service Agreement means a contract concluded directly between the Tradesperson and the Customer for the provision of a specific service.

User Account means an account created by a Tradesperson or Customer upon registration on the Platform.

III. Nature of the Platform

3.1 FixIt as an Intermediary

IMPORTANT: FixIt is an online marketplace - an intermediary platform within the meaning of the Digital Services Act (DSA).

FixIt IS NOT:

A direct provider of trade services
An employer of Tradespeople
A party to the service agreement between Tradesperson and Customer

FixIt IS:

An intermediary for contact between Tradespeople and Customers
A provider of technological platform
A payment gateway administrator (if used)

3.2 Division of Responsibilities

A. Tradesperson's Responsibility

The Tradesperson is solely responsible for:

Quality of services provided
Compliance with deadlines and agreements with the Customer
Own insurance and business authorization
Compliance with legal regulations
Work safety
Complaints and warranties for their services

B. Customer's Responsibility

The Customer is responsible for:

Providing accurate information about the order
Paying the agreed price to the Tradesperson
Enabling access to the service location
Compliance with agreed terms

C. Operator's Responsibility

The Operator is responsible for:

Platform operation and functionality
Payment processing (if through Platform)
Personal data protection
Content moderation in accordance with DSA

The Operator is NOT responsible for:

Quality of services provided by Tradespeople
Damages arising from service provision
Disputes between Tradesperson and Customer
Truthfulness of information provided by Tradespeople or Customers

IV. Registration and User Account

4.1 Registration Requirements

Can register:

Person over 18 years old
Legal entity through authorized representative

Tradesperson registration requires:

Name and surname / Business name
Email and phone number
Company ID, VAT ID (for businesses)
Proof of business authorization
Service information
Profile photo (recommended)

Customer registration requires:

Name and surname
Email and phone number

4.2 User Obligations

The User undertakes to:

Provide truthful and up-to-date information
Protect login credentials
Not use the Platform for illegal purposes
Not provide third parties access to their account
Comply with these T&C and legal regulations

4.3 Account Suspension or Termination

The Operator may suspend or terminate a User Account in case of:

Violation of these T&C
Fraudulent conduct
Repeated complaints about service quality (for Tradespeople)
Failure to cooperate in identity verification
Non-compliance with legal regulations

V. Platform Functionality

5.1 Types of Orders

A. Instant Jobs

Customer publishes an order requiring immediate solution
Tradespeople can respond within 1 minute
First responding Tradesperson gets the order

B. Scheduled Jobs

Customer submits an order with specific deadline
Tradesperson confirms availability and deadline

C. Marketplace (Bidding)

Customer publishes an order
Tradespeople can submit price offers
Customer selects based on ratings, price, and reviews

5.2 Order Process

Order submission: Customer creates request with service description
Tradesperson response: Available Tradespeople respond/offer
Tradesperson selection: Customer selects suitable Tradesperson
Contract conclusion: Direct contractual relationship arises between Tradesperson and Customer
Service provision: Tradesperson provides service
Rating: Both parties can mutually rate

5.3 Offer Display and Ranking

Tradesperson Ranking Parameters:

Tradespeople are displayed based on a combination of factors:

Rating (40% weight) - average customer rating
Response speed (30% weight) - how quickly Tradesperson responds
Completion rate (20% weight) - how many orders successfully completed
Distance (10% weight) - distance from order location

Tradespeople cannot pay for better ranking position. The system is fair and performance-based.

5.4 Seller Status Information

Is the Tradesperson a business entity? Each Tradesperson has a status in their profile:

✅ Verified Business (Company ID, VAT ID, trade license)
⚠️ Non-business - individual without trade authorization

Important for Consumer-Customers: If you enter into a contract with a Tradesperson who is not a business entity, consumer rights under Act No. 634/1992 Coll. DO NOT APPLY (e.g., right to withdraw from contract within 14 days, complaints under complaint procedures, etc.).

VI. Payments and Prices

6.1 Service Prices

The service price is set by the Tradesperson. The Operator has no influence on pricing.

The price is stated including VAT, if the Tradesperson is a VAT payer.

6.2 Payment Methods

Payment can be made:

Directly between Customer and Tradesperson (cash, transfer)
Through payment gateway on the Platform (card, online payment)

6.3 Platform Commission

The Operator charges a commission on each successfully completed order.

Commission amount:

Will be specified before platform launch
Commission is paid by the Tradesperson, not the Customer
Commission is automatically deducted for payments through Platform

6.4 Refunds

In case of order cancellation or complaint, we follow this procedure:

Before service start: Full refund
After service start: Resolution between Tradesperson and Customer
Dispute: Mediation of resolution by Operator

VII. Ratings and Reviews

7.1 Rating System

After order completion, both parties can mutually rate (1-5 stars) and write a review.

7.2 Review Rules

Prohibited:

Offensive, vulgar, or discriminatory comments
False information
Personal data of third parties
Spam, advertising

The Operator has the right to remove reviews violating these rules.

VIII. Personal Data Protection

Personal data processing is governed by separate Privacy Policy.

Key points:

Operator is the data controller
We process data in accordance with GDPR
Hosting partner: Vercel (USA, EU-US Data Privacy Framework)
Database: Supabase (EU)

IX. Consumer Rights

9.1 Withdrawal from Contract (consumers only)

Consumers have the right to withdraw from a contract concluded remotely with a Tradesperson-business entity within 14 days without giving reasons (§ 1829 Civil Code).

ATTENTION: This right DOES NOT APPLY to:

Contracts with Tradespeople who are not business entities
Services that have been fully provided with consumer's consent
Urgent repairs (if consumer expressly requested)

9.2 Complaints (consumers only)

Consumers have the right to complain about service defects to the Tradesperson-business entity in accordance with § 1914 et seq. of the Civil Code.

Complaint procedure:

Consumer files complaint with Tradesperson (email, phone)
Tradesperson must process complaint within 30 days
In case of dispute, Consumer can contact Operator

9.3 Alternative Dispute Resolution

Consumers have the right to turn to the Czech Trade Inspection Authority (www.coi.cz) for alternative consumer dispute resolution.

X. Liability and Limitation of Liability

10.1 Operator's Limitation of Liability

The Operator is not liable for:

Quality, safety, or legality of services provided by Tradespeople
Damages arising from service provision by Tradespeople
Tradesperson's inability to meet obligations
Disputes between Tradesperson and Customer
Loss of profit, lost profits
Outages caused by force majeure or third-party technical problems

10.2 Maximum Liability

The Operator's maximum liability is limited to the commission amount paid for the specific order.

XI. Digital Services Act (DSA)

11.1 Reporting Illegal Content

Users can report illegal content (insults, discrimination, fraud) via:

"Report" button on profile or order
Email: legal@fixit.app

11.2 Content Moderation

The Operator will assess the report within 24-48 hours and in case of violation:

Remove content
Suspend or terminate account
Inform user of decision

11.3 Appeal Against Decision

If you disagree with a content moderation decision, you can file an appeal to legal@fixit.app within 14 days.

11.4 Contact Point (DSA)

Contact point for authorities and users under DSA: Email: legal@fixit.app

11.5 Transparency

The Operator publishes transparency reports (number of moderations, content removals) in accordance with DSA.

XII. Changes to T&C

The Operator reserves the right to modify these T&C.

We will inform about significant changes:

By email to registered address (at least 30 days in advance)
By notification on the Platform

Continued use of the Platform after new T&C take effect expresses your consent to them.

XIII. Termination of Platform Use

13.1 Account Termination by User

The User can terminate their account at any time in profile settings or by sending an email to info@fixit.app.

13.2 Account Termination by Operator

The Operator may terminate the account in case of T&C violation (see point 4.3).

13.3 Consequences of Termination

After account termination:

You lose access to the Platform
Your data will be retained according to Privacy Policy
Active orders must be completed or cancelled

XIV. Dispute Resolution

14.1 Governing Law

These T&C are governed by the laws of the Czech Republic.

14.2 Court Jurisdiction

Disputes will be resolved by Czech courts. For Consumers, the court of their residence has jurisdiction.

14.3 Alternative Dispute Resolution

We recommend attempting amicable dispute resolution before filing a lawsuit.

Consumers can use alternative dispute resolution through:

Czech Trade Inspection Authority (www.coi.cz)
EU online platform: ec.europa.eu/consumers/odr

XV. Final Provisions

15.1 Contact Information

FixIt App s.r.o.

Supervisory Authorities:

Consumer Protection: Czech Trade Inspection Authority (www.coi.cz)
Personal Data Protection: Office for Personal Data Protection (www.uoou.cz)
DSA Coordinator: Czech Telecommunication Office (www.ctu.cz)

15.2 Validity and Effectiveness

These T&C become effective on November 6, 2025.

Last updated: November 6, 2025