Four ways a request comes about
Depending on what the customer needs, a job runs in one of four modes. They differ in speed, pricing, and how payment works.
Urgent call-out
An emergency that cannot wait — the request goes out to available tradespeople nearby and gets going as soon as the first one accepts it.
Booking for a date
Work scheduled for a specific time. Accepting the request confirms the reserved slot.
Quick jobs
Smaller jobs at a fixed price posted publicly. The customer pays the stated price as it stands.
Complex jobs with offers
Larger jobs that tradespeople send offers for. In the first version of FixIt these are paid off-platform — the customer and the tradesperson settle directly.
Who is on the platform
Three parties meet on FixIt. Customers post requests and pay for completed work. Partner companies with an IČO (business ID) do the work under their own trade licence and get paid to their own account.
And then there are the tradespeople employed directly by FixIt s.r.o. under a DPP (dohoda o provedení práce — work-performance agreement). For them FixIt handles the contract, taxes and contributions, and pays them monthly. When you work through FixIt as an employee, you belong to this group — you will find the details in the Working with FixIt section.
How a typical job runs
From posting to payout a job always has the same backbone — what changes is mainly how quickly the individual steps follow one another.
The customer posts a request
They describe what they need, where and when. One of the four modes is chosen accordingly.
Matching with a tradesperson
FixIt offers the request to available tradespeople; the job starts with whoever accepts it.
The work gets done
The tradesperson does the work and marks it complete in the app.
Payment and payout
The customer pays by card through the platform. Partner companies get their money from Stripe, and FixIt pays tradespeople monthly.
FAQ
- Do I need to be a company with an IČO to work through FixIt?
- No. You can work either as a partner company with your own IČO (business ID), or as an employee of FixIt s.r.o. under a DPP (work-performance agreement). The second path requires no trade licence — FixIt handles the contract, taxes and contributions for you.
- Who sets the price of a job?
- It depends on the mode. For quick jobs the price is fixed and posted in advance; for an urgent call-out and a booking for a date the price is set from an offer and the customer pays a platform fee on top of it. For complex jobs, tradespeople send their own offers.
- Does the customer pay right when they post?
- The card payment goes through when the job is booked or accepted via the platform; the money is charged after confirmation. The exception is complex jobs with offers, which are paid off-platform in the first version.