Who the job reaches
FixIt offers a request to tradespeople who are available at that moment, have a matching field and are within reach of the given place. A tradesperson toggles their availability themselves (online / offline) and also governs it with their schedule — an offline tradesperson receives no job.
Among the available tradespeople, FixIt then ranks who to offer the job to first. Several things contribute to the order: field match, whether the tradesperson has free hands at the moment, how close they are and what rating they have.
What decides the order
The order is neither random nor "first come, first served". It is made up of several factors:
Field
Tradespeople for whom the job is in their main field have priority over those who take it as a secondary one.
Free hands
Whoever has no work in progress at the moment gets the offer sooner than someone in the middle of another job.
Distance
Closer means faster on site — a nearer tradesperson is at an advantage.
Rating
A higher average rating moves a tradesperson up in the order.
Urgent call-out and booking for a date
For an urgent call-out it comes down to speed: FixIt offers the job to several of the most suitable tradespeople at once, and whoever accepts it first gets it going. For a booking for a date, acceptance confirms the reserved time.
When a job is accepted by a tradesperson who is currently working on another, it is queued for them and starts automatically as soon as they finish the previous one. They do not have to keep it in mind — the system offers it at the right moment.
FAQ
- As a tradesperson, why did I not get a job I could have handled?
- Jobs go sooner to tradespeople who are closer, have free hands, a higher rating, or for whom the work is in their main field. Whether you were available at that moment plays a role too. When one of those ahead accepts the job, it no longer reaches the others.
- As a customer — who gets my job?
- An available tradesperson nearby who fits it by field. FixIt approaches the most suitable ones by distance, rating and who is free at the moment. For an urgent call-out, whoever accepts first takes it.
- What if all the suitable tradespeople are busy?
- A job can be accepted even by a tradesperson who is currently working — it is queued for them and starts as soon as they finish the current one. If no one is nearby, the search widens to a larger area.